2023 VOLUNTEER OPPORTUNITIES

There are many ways to volunteer at PHC! Read through the volunteer roles below and then click on the blue button to sign up. You will be given the opportunity to choose your role as well as different shifts throughout the day. We look forward to having you with us!

BECOME A VOLUNTEER

Read below for descriptions of the different job opportunities for volunteers

GUEST SUPPORT TEAM MEMBER

Guest Support Team Members will be responsible for the following tasks:

1 - Guest Check-In

2 - Guest/Guide Connectors

3 - Guest Check-Out

4 - Data Entry

GUEST CHECK-IN - Welcome and check in guests, distribute the items necessary for a successful experience before connecting them with a volunteer who escorts them to the Connection Lounge where they meet their Guest Guide.

GUEST/VOLUNTEER CONNECTORS - Once a guest has checked in, a Connector will escort them to the Connection Lounge and pair them with a Guest Guide. There may be a short wait prior to being assigned to a guide. In this case the Connector would make sure the guest is comfortable, any needs are met, and questions answered. Engaging in simple conversation may also be appropriate.

GUEST CHECK-OUT - Check-out is the final stop at PHC. Check-out volunteers work one-on-one with guests to ensure they have received the services they need. Volunteers also ask for honest feedback from guests about what is working well at Project Homeless Connect, what may need improvement, and what additional services they would like to see.

DATA ENTRY - Volunteers will enter the survey responses from our guests into an online database.

INFORMATION BOOTH SUPPORT

Stationed at centrally located Information Booth. Available as a communication check-point to answer general questions from volunteers, service providers or event guests. Manages lost and found items. Assists guests with transitioning between guides and resolving issues from guest guides.

Meal Service Team Member - Breakfast (7:30 am -10:00 am)

Breakfast will be provided for our guests from 8:00-9:30 am. Volunteers will serve breakfast and help with clean up. No food handlers permit needed.

Meal Services Team Member - Lunch (9:00 am - 1:00 pm)

Lunch will be provided for all clients, volunteers and service providers the day of the event. Volunteers in this position will help assemble pre-prepared food items into lunch baskets, serve lunches, clear tables and clean-up assembly area. No food handlers permit needed.

One-on-One Guest Guide

Volunteers are paired one-on-one with guests to help them prioritize and navigate the services provided at Project Homeless Connect. Volunteers review the guest needs survey and make a plan for accessing those services together. Whenever possible, volunteers should plan to stay with their assigned guest the entire time. If a volunteer finishes with one guest before their shift is over they are encouraged to assist another guest.

Service Provider Liaison

The role of a Service Provider Liaison is to act as a liaison between the service providers, the Steering Committee lead for that area, and volunteers. This volunteer works within one of 14 service areas (such as pet care, housing, dental etc.) and will direct volunteers to the correct service providers for their client’s needs and assist the Steering Committee lead in operating the area.

Street Outreach: Ride-Along

Ride in vans with a driver to specific, predetermined locations around downtown to talk with people experiencing homelessness, tell them about Project Homeless Connect, and offer to transport them directly there. Will be paired with current professional outreach entities.

Street Outreach: Walking

Volunteers will begin early in the morning walking outdoors on surrounding blocks to contact potential Guests and inform them about Project Homeless Connect. Volunteers will be paired with professional outreach entities.

Volunteer Support Team Member

Volunteer Support Team Members will be responsible for the following tasks:

1 - Volunteer check In

2 - Volunteer Check Out

3 - Data Entry

VOLUNTEER CHECK IN – Check in volunteers as they arrive at the event, provide instruction and directions to designated volunteer areas. Ensure they know their role and answer any questions.

VOLUNTEER CHECK OUT – Assist volunteers as they check out, conduct a short survey and distribute appreciation goodie bags.

DATA ENTRY – As volunteers check out they will complete a survey regarding their experience as a PHC volunteer and suggestions for improvements. Volunteers will enter this data into an online database.

Wayfinders

Volunteers will be paired and stationed at the entrances around the convention center to greet and direct volunteers and guests to the main entrance to Project Homeless Connect.

Welcome Team Member

Welcome Team members will be responsible for two roles:

1 - Line Guides

2 - Bag Check

LINE GUIDES - With upwards of 2,000 guests and volunteers at this event, line guides play a critical role in directing people to the correct lines and helping to maintain order. Line Guides will also assist Guests with any needs they may have while waiting in line (such as a chair, answering questions or simply making conversation to help pass the time).

BAG CHECK - There will be a bag check area where Guests can leave their belongings while they navigate services. Welcome Team members will receive items, ticket them and give the corresponding ticket to the Guest for pick up when they are done receiving services.